This thrilling TV programme takes a very close look inside an emergency call centre. Whenever someone dials the emergency number, operators are there to help. The person in need is forwarded to a police officer, the fire brigade or to an Emergency Medical Despatcher (EMA). All these experts’ jobs are designed to establish the precise nature of the emergency within seconds. Most of the time, their reaction is crucial and it is frequently a matter of life or death; this work is therefore hard and intense. Once you switch this programme on, you will be hooked!